Refunds, Returns & Exchanges

Made-to-Order Policy

Each bridal gown and handmade veil is crafted especially for you in the closest standard Australian size based on our size chart. As such, we do not accept returns or exchanges unless your item has a genuine manufacturing fault.

Please confirm all measurements carefully before placing your order.

Order Changes

Changes to your order may be made only before confirmation by Jorge Manuel Inc. Any price differences must be paid at the time of change.

Alterations

Your piece is made to standard sizing. You may choose to have it professionally altered for the perfect fit—all alteration costs are the customer’s responsibility. If your measurements change after order confirmation, you are liable for any fit-related adjustments.

On Arrival

We recommend trying on your item as soon as it arrives. If you have concerns, contact us within 7 days at:

info@jorgemanuelweddings.com or
call +1 877 7MANUEL (762-6835).

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Returns Process 

Faulty Items Only

If returning an item due to a manufacturing fault:

1. Include a copy of your invoice

2. Return the item in original packaging

3. Use a trackable courier or postal service (returns are not accepted in-store)

Return Address:
Jorge Manuel Studios
1771 NW 16th Street
Miami, FL 33125
USA

Please Note: We are not responsible for lost returns. Please retain your tracking number.

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Return Review & Refunds

All returns are inspected for quality. If approved, we will issue a refund (minus original shipping fees) or process an exchange. Please allow up to 5 business days for processing. You’ll receive an email confirmation once complete.

Please Note: Shipping costs are non-refundable unless the item is confirmed faulty.

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